My account remained fully active and unrestricted (with continued access to deposits), promotions, and VIP services. My withdrawal has been pending for a long time, and I have not received a clear answer or proper support despite multiple attempts to contact VIP support by email and live chat. They don’t respond via email and in chat they end up closing it multiple times, won’t send me transcripts and won’t execute self exclusion. I have advised the casino multiple times I need self exclusion due to addiction.
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Eligibility Requirements
E-wallets and crypto withdrawals take several hours after approval and network or account checks. The payment section lists Visa (Mastercard), Skrill, Neteller, Bitcoin, Ethereum, and Apple Pay, while the crypto offer appears separately in Promotions. Jackpot games are listed as a separate category in the casino lobby. The live casino area remains separate from new slot listings and uses live dealer tables.
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VIPs unlocking island boost or tropical treasure instantly receive express payouts after passing required checks – many withdrawals arrive the same day. Typical processing for KYC runs 2-12 hours, but rare complex cases extend this to several days. These checks meet requirements of the Tobique Gaming Commission and support responsible gaming.
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